Shipping policy

📌 Shipping Policy – Furever Goods

Last updated: 2025/08/12

At Furever Goods, our priority is to deliver your pet’s favorite products safely and in a timely manner. Please review the details below regarding our order processing, estimated delivery times, and shipping terms.

Processing Times

  • Orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order is placed, and another once your order has shipped with tracking details.

Estimated Delivery Times

  • Canada & United States: 5–12 business days

  • International Orders: 10–20 business days

⚠️ Please note: Delivery times are estimates only and are not guaranteed. Delays may occur due to courier operations, customs clearance, weather conditions, or other factors outside of our control.

Shipping Rates

  • Shipping is calculated at checkout based on weight and destination.

Tracking Your Order

  • Once your order ships, a tracking number will be provided by email.

  • Tracking updates may take 24–48 hours to appear after dispatch.

Customs, Duties & Taxes

  • International shipments may be subject to customs fees, import duties, and taxes. These are the responsibility of the customer and vary by country.

Lost or Delayed Packages

  • If your order is significantly delayed or appears lost, please contact us via our Contact page.

  • We will assist in working with the shipping carrier; however, Furever Goods is not responsible for delays or issues once the order has been handed to the carrier.